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Frequently
Asked
Questions

Frequently
Asked
Questions

Browse our FAQs below. You can also contact us directly via our live chat functionality or via email on support@revix.com

Popular Questions

F.A.Q

Bundles

Deposits

Withdrawals

Account verification

Security

About Revix

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Paxos Gold (PAXG)

USD Coin (USDC)

    How do I create a Revix account?

    Go to the Revix home page and click on the "Get started" button. Then follow the on-screen instructions.

    After signing up, check your inbox for the email containing the Two-Factor Authorisation code. Obtain the code and input it on our website to validate your Account.

    What will happen if one of the currencies undergoes a fork?

    When a hard-fork occurs, we consider the asset with the larger post-fork free-float market capitalisation to be the original coin, and the asset with smaller post-fork free-float market capitalisation to be a new asset. 

    Provided that:

    • At least 2 eligible exchanges agree to list the hard-forked asset in a period of 10-days, and 
    • That the combined trading volume is at least 5% of the combined trading volume of the original token as measured in USD.

    Revix Bundle owners who hold the pre-forked cryptocurrency will then receive direct ownership of the newly formed forked cryptocurrency in the commensurate amount to their holdings prior to the fork. 

    This means that during a given month you may hold more cryptocurrencies in a given Bundle than at the start of the month. As an example, the Top 10 Bundle may hold 11 or more cryptocurrencies after one or more hard-forks. At the next rebalancing date the hard-forked asset will be treated in the same manner as all other cryptocurrencies when considered for inclusion. Find out more in our Bundle methodology documentation which can be found here.

    I forgot my password. How do I reset my password?

    To reset your password, you can use the "Forgot Password" button available on the login page. 

    Input your email address and select the "Reset My Password" button.

    Check your inbox for the email containing the Two-Factor Authorisation code. Obtain the code and input it on our website to change your password.

    Enter and confirm your new password (ensuring it complies with our password requirements).

    Which countries are Revix available in?

    Revix is available in the following countries:

    United Kingdom, Gibraltar, South Africa, Swaziland, Lesotho, Botswana, Kenya, Tanzania, Nigeria, Mauritius, Andorra, Austria, Belgium, Bulgaria, Croatia, Czech Republic, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Lichtenstein, Lithuania, Luxembourg, Malta, Monaco, the Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, BVI, Ecuador, El Salvador, Guam, East Timor, Marshal Islands and Puerto Rico.

    How frequently is my portfolio rebalanced?

    All Bundles are rebalanced on the 1st of the month at 00:00 UTC

    How do I create a password?

    Upon registration, you will be asked to create a password of your choice.

    This password must meet the following criteria:

    The password must be at least 8 characters long and have at least:

    • 1 number
    • 1 lowercase character
    • 1 uppercase character, and;
    • 1 special character
    What is the minimum transaction amount?

    The minimum investment or trade amount is R500 / £30.

    What currencies do you currently accept on the platform?

    We currently accept South African Rands (ZAR), British Pounds (GBP), Bitcoin, Ethereum, Bitcoin Cash, Litecoin and USD Coin.

    Is Revix better suited to professional or retail investors?

    We cater for professional and non-professional investors.

    At Revix, we believe that all investors deserve a simply-delivered yet sophisticated level of service and security, equal to the experience they're used to when investing in other financial securities such as stocks. 

    We want to revolutionise the way we all view, understand and invest in digital assets.

    What can I do with Revix?

    Revix puts you in the power position.

    You directly own the digital currencies of your choice without any fund administrators getting involved.

    We provide you with a secure and easy to use platform to manage your own diversified crypto index Bundle using our proprietary technology.

    Where is Revix incorporated?

    Revix is incorporated in the United Kingdom and South Africa.

    Is my capital guaranteed?

    No.

    As with most investments, your returns are based on the performance of the underlying assets in your portfolio. If your assets decline in value, your Bundle will be worth less. Your capital is not guaranteed and Revix is not responsible for any lost funds. Investors need to be aware that cryptocurrencies are a volatile asset class.

    Does Revix provide tax related information?

    Revix does not currently provide any official tax related statements or tax advice. It is an investor's responsibility to declare and pay all relevant taxes. However, Revix does help try make this easier by providing account statements indicating the total profit or loss over a set period.

    At Revix, we believe in radical transparency and honesty. As a company we will always remain legally compliant and we encourage our investors to speak to a tax advisor to ensure tax requirements relating to our Bundles are being met on an individual level.

    Does Revix have a mobile app?

    We do not have an Android or iOS mobile app.

    However, the Revix website is built for both mobile and desktop use so that you can enjoy the full functionality of the Revix platform across all devices.

    Is Revix an exchange or investment platform?

    Revix is an investment platform that partners with different reputable global exchanges to get the best prices, without compromising security for our users.

    How does Revix get better digital currency prices?

    Revix connects to multiple global exchanges and in real-time optimises any acquisition decision in order to get customers some of the best prices available.

    While specific cryptocurrencies are homogenous (the same everywhere in the world), their prices vary across countries and even exchanges within the same country, giving a rise to arbitrage opportunities.

    How can I see the performance of my investment?

    Revix investors have access to the Investment Portal where they can view their capital account and investment returns over different periods of time. If you have a Revix Account, you can login here.

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Need help? Email us at
support@revix.com

Regions
Europe
Africa
Asia
America
Australasia
Language
EN
HQ Address

Senna Building

199 Bishopsgate

EC2M 3TY, London

United Kingdom

Partner Address

Equinox Building

154 Main Rd, Sea Point

8005, Cape Town

South Africa

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Need help? Email us at
support@revix.com

Regions
Europe
Africa
Asia
America
Australasia
Language
EN
HQ Address

Senna Building

199 Bishopsgate

EC2M 3TY, London

United Kingdom

Partner Address

Equinox Building

154 Main Rd, Sea Point

8005, Cape Town

South Africa

Follow

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