logologo
header

Frequently
Asked
Questions

Frequently
Asked
Questions

Browse our FAQs below. You can also contact us directly via our live chat functionality or via email on support@revix.com

Popular Questions

Revix Rewards

USD Savings Vault

Uniswap (UNI)

F.A.Q

Bundles

Deposits

Withdrawals

Account verification

Security

About Revix

Promotions

Paxos Gold (PAXG)

USD Coin (USDC)

Where will you send my Revix t-shirt, cap or hoodie?

Before we send you your Revix t-shirt, cap or hoodie, you’ll be asked to fill in an online form to confirm your preferred size and mailing address where you’d prefer us to send this.

What’s a dedicated account manager?

When you unlock the benefit of a dedicated account manager, your account manager will send you an email to introduce themselves to you. You can then contact them directly at any time between 08:00 and 17:30 GMT+2 and they’ll be here to help you with anything you need, except financial advice.

If I redeem some or all of my points will I move down a level?

Not at all. Your level is determined by your lifetime Points so even if you redeem all of your Points and your Points total is on 0, your level will remain the same. Until you earn more Points and move up a level, of course!

If I don’t earn more Points will I move down a level?

No, once you’ve achieved a certain level you cannot move down a level.

How many levels are there?

There are five levels: 1. Blue 2. Silver 3. Gold 4. Platinum and 5. VIP

How do I know what Rewards level I am?

When you log into your Revix account, you’ll be able to see what level you are on your dashboard in the “Rewards” section.

Once I redeem my Points for Bitcoin, can I withdraw it?

Yes you can. You can either withdraw your Bitcoin or sell your bitcoin to your preferred currency and withdraw to your bank account. Please note that fees will apply for investments and withdrawals.

Once I redeem my Points for Bitcoin, can I use that to invest in something else?

Yes, you can! Once you’ve redeemed your Points for Bitcoin you can invest in another asset.

How many Points do I need to earn to redeem Bitcoin?

You need to earn at least 200 Points to redeem Bitcoin.

Redeeming points

When you have earned at least 200 Points, you’ll be able to redeem those Points for Bitcoin by logging into your account, heading to the Rewards section of your dashboard and selecting “Redeem”.

How do I earn Points?

You’ll earn Points for completing different actions with us - like making a deposit, or referring a friend.

Please see the below table of all actions you can perform to earn Points, and how many Points you’ll earn for each action.

What surveys can I complete to earn Points?

You will be emailed these surveys after signing up for an account and can complete them at any time.

How do I leave a Google rating and review?

You can earn Points by leaving us a Google rating and review. All you need to do is to leave a rating and review of Revix here using the same email address as the one registered to your Revix account details so that we can identify you to award you your Points. Please note that you will need to leave both a rating and a review to earn Points. Leaving a rating alone will not qualify.

Do my points expire?

Your Points won’t expire so you can keep them or redeem them at any time.

What does it mean to ‘redeem points for Bitcoin’?

Once you’ve earned 200 Points, you can redeem these points for Bitcoin by clicking the ‘Redeem’ button in the Rewards section of your dashboard.

What is 1 Revix Rewards Point worth?

1 Revix Rewards Point is worth: 10p for GBP customers, and R2.00 for ZAR customers.

How does the Revix Rewards program work?

You’ll earn Points for different actions like making an investment, referring a friend, completing surveys etc. View the “How do I earn Points?” question to view all the ways you can earn.

You can redeem these Points for bitcoin that you can use to invest or withdraw at any time.

As you earn more Points, you’ll progress to higher levels, and unlock even more benefits. View the “How many levels are there?” question to view all the ways you can earn.

How do I join the Revix Rewards program?

When you create an account with us you’ll automatically be enrolled in our Revix Rewards program and you’ll start earning Points.

Own your
financial future

Invest now

Need help? Email us at
support@revix.com

Regions
Europe
Africa
Asia
America
Australasia
Language
EN
SA office

Equinox Building

154 Main Rd, Sea Point

8005, Cape Town

South Africa

Follow

Need help? Email us at
support@revix.com

Regions
Europe
Africa
Asia
America
Australasia
Language
EN
SA office

Equinox Building

154 Main Rd, Sea Point

8005, Cape Town

South Africa

Follow
The services offered to you by us is done through Revix SA OpCo(Pty) Ltd which is a company registered in South Africa with company number 2018/352788/07 and registered address at Suite 601, The Equinox, 154 Main Road, Sea Point, 8005, Cape Town, South Africa.

Investing involves risks, including illiquidity and the loss of capital, and should be done only as part of a diversified portfolio. Please read the General Risk Disclosures and Crypto Risk Disclosures before investing. Investments should only be made by investors who understand these risks. Tax treatment depends on individual circumstances and is subject to change in future.

It is not intended to be a promotion of any individual investment opportunity and is not an offer to the public. The summary information provided about investment opportunities on this webpage is intended solely to demonstrate the types of investments available on the Revix platform.

Revix’s cryptocurrency-related services are not regulated by any regulatory body. Please be aware that you’ll have no recourse to any financial ombudsman service or any financial regulator or authority in the event of a complaint relating to our cryptocurrency services. Please note that your Revix account is not protected by a financial services compensation scheme and your cryptocurrency holdings may experience price volatility resulting in a high degree of risk which can result in the loss of your invested capital. Before investing, you should ensure that you fully understand all the risks involved and take into consideration your level of experience and investment objectives. You should not invest more than you can afford to lose. Revix does not provide legal, financial or tax advice of any kind. If you have any questions with respect to legal, financial or tax matters relevant to your interactions with us, you should consult a professional adviser.

Revix does not make investment recommendations to you. No communications from us, through this website or any other medium, should be construed as an investment recommendation. Further, nothing on this website shall be considered an offer to sell, or a solicitation of an offer to buy, any security to any person in any jurisdiction to whom or in which such offer, solicitation or sale is unlawful. The information on this site is not directed at residents of the United States or any particular country where such distribution or use would be contrary to local law or regulation.

© 2022 Revix SA OpCo (Pty) Ltd, all rights reserved